Capita drops court appeal over benefit claimant death

Fury as Benifit assessment firm Capita heads to court to reverse ‘reputational damage’

Capita condemned for ‘abuse of public funds’ as hated benefit assessment firm attempts to overturn court ruling.

Photo: Paula Peters


A private firm is heading to court in a bid to reverse a legal decision that is says has caused the company “reputational damage”, following the tragic death of a disabled benefit claimant.

Capita, who were recently awarded an extension to its contract with the Department for Work and Pensions (DWP) despite widespread criticism, conducts assessment for the disability benefit Personal Independence Payment (PIP), which is replacing Disability Living Allowance for all disabled adults.

The widely hated and condemned benefit assessment outsourcing company was ordered to pay damages, after the mother of a benefit claimant who died shortly after being refused PIP accused a Capita benefits assessor of effectively lying in a report sent to the DWP.

Victoria Smith, 33, who suffered from Fibromyalgia and agoraphobia, as well as other medical issues, died of a brain haemorrhage in July 2018, but doctors said her health deteriorated soon after the cruel decision to stop her disability benefit.

The court agreed that Capita were guilty of ‘maladministration’ and ordered the private assessment firm to pay £10,000 in damages to the deceased woman’s family.

But Capita says they weren’t able to properly defend themselves during the court hearing due to problems with its own internal mail system, and that because of this the original decision should be reversed and the case reheard.

Photo credit: Knox O (Wasi Daniju) via photopin cc


BBC News reports that Capita “acknowledges that it has not been able to explain the default and therefore cannot provide a good reason for it” in papers submitted to the appeal court.

They add that the firm’s apparent failure to respond to court requests/messages were “entirely innocent and inadvertent”, because of issues with its internal mail system.

The papers also suggested that the court may be guilty of “prejudice to Capita” if it failed to consider the company’s appeal.

“Capita has been on the receiving end of significant negative press which suggests that it has been held liable following a successful claim by the claimant,” the court papers said.

“This causes significant reputational damage to Capita’s business.”

Duncan Walker, a welfare rights adviser from Unite the union, who has been supporting Victoria’s mother Mrs Kemlo in her ongoing legal battle, blasted Capita’s crude attempt to overturn the court ruling.

“In the tragic case of Victoria, this was just one more example of shocking maladministration by Capita at public expense”, he told BBC News.

“Every PIP case undertaken by Unite members in Stoke-on-Trent with the specific health care professional in Victoria’s case has been overturned by the social security tribunals.

“It is an abuse of public funds and plainly wrong that such reports are presented as fact and a shameful indictment of the government welfare reform ideology clearly persecuting disabled and vulnerable people.”

With many thanks to the: Welfare Weekly and Stephen Preece for the original story 

Outsourcing giant Capita handed £145m for’s (Tories) Personal Independence Payment (PIP) extension

Part of plan to ‘transition’ to a new IT system

The UK’s Department for Work and Pensions has handed Capita £112m for a two-year extension to the controversial Personal Independence Payment (PIP) assessments contract.

The outsourcer has also been awarded £33m to extend its PIP assessment contract with the Department of Communities in Northern Ireland for the same amount of time.

PIP, which replaced the Disability Living Allowance in 2013, is designed to help people with a long-term condition or disability lead independent lives by providing additional financial support.

Along with Atos, Capita was first awarded the deal in 2013 estimated to be worth a total of £512m to mid-2017.

However, along with the Employment Support Allowance (ESA) contract, PIP has repeatedly come under fire for making inaccurate and incomplete assessments.

Last year, the House of Commons Work and Pensions Committee said the decision to contract out both PIP and the ESA was driven by a perceived need to introduce efficient, consistent and objective tests for benefit eligibility.

“It is hard to see how these objectives have been met. None of the providers has ever hit the quality performance targets required of them, and many claimants experience a great deal of anxiety over assessments,” it said.

In June 2018, minister of state for disabled people Sarah Newton said the government was seeking a two-year extension to “better allow for a stable transition” to a new provision. In a ministerial statement, she acknowledged there is “still more to do to deliver the high quality of service those claiming PIP rightly expect”.

She added: “At the same time we will look to enable more providers to deliver PIP by developing a DWP-owned IT system.”

The government accepted the key finding by the Work and Pensions Committee (PDF) to make video recording of assessment interviews a standard part of the process. It also recommended greater online support, including chat and interactive media, or a “dashboard” to keep claimants updated on their claim.

Jon Lewis, chief executive of Capita, said of the contract win: “These contract extensions are testament to the commitment of our healthcare team, our consistently strong operational performance, and the strength of our longstanding relationship with government.”

With many thanks to: The Register and Kate Hall for the original story 


DWP probe into tragic six-stone Stephen Smith insists department ‘followed policy’ when repeatedly refusing him vital beneifits

Secretary of State accused of treating tragic Liverpool man like ‘a lost package’ after internal review

This was the condition Stephen Smith was in hospital in December – before he fought and won a tribunal allowing him vital benefits (Image: Liverpool Echo)

An investigation into the treatment of six-stone Stephen Smith – who was wrongly denied benefits before his death – has shockingly found that the DWP ‘followed policy’.

The 64-year-old Liverpool man was repeatedly and incorrectly turned down for benefits while suffering with a number of serious illnesses before his death.

Mr Smith, from Kensington, died a short time after he was forced to get a pass out from hospital to overturn an incorrect decision to deprive him of vital benefits for several years.

His range of debilitating illnesses meant that he had to fight the tribunal against the DWP weighing just six-stone and looking painfully malnourished.

After the decisions were overturned, Mr Smith was eventually paid back around £4,000 that he had wrongly been denied.

But the award came too late – and instead of using the money to live on, it was used for his funeral after his death in April.

Following his death – the ECHO published two doctors notes that had warned the DWP that Mr Smith was not fit for work, but were ignored.

Stephen Smith was taken off ESA benefits despite a range of serious health problems (Image: Liverpool Echo)

There have been widespread calls for an independent inquiry into his treatment, including from Birkenhead MP and Work and Pensions Committee chair Frank Field.

He wrote to Work and Pensions Secretary Amber Rudd who would not grant a full inquiry – instead only ordering an internal DWP review.

The results of that review have now been revealed.

Writing to Mr Field, Ms Rudd states: “This review has now concluded and shows that whilst the policy guidance was followed in Mr Smith’s case, there were crucial safeguarding opportunities which were missed by the Department.

“The review has identified areas where we need to change our policy and we will be implementing these changes to ensure our most vulnerable claimants are protected.”

Work and Pensions Secretary Amber Reid (Image: PA)

The letter states that the changes will include:

– Identifying other trigger points for information sharing between lines to improve, join up and provide more holistic support

-Improving awareness across benefit lines of how new awards to or changes in benefit entitlement can materially affect other benefits in payment or under appeal – and encouraging or requiring staff to look for an act on these these links.

– Identifying the opportunities to embed these recommendations effectively and quickly across multiple customer journeys

Ms Rudd wrote: “The Department will be working at pace to ensure that these are embedded and that vulnerable claimants are receiving the best possible support from the Department. I am adamant that we will learn important lessons from this tragic case and make changes to protect people like Mr Smith in future.”

Stephen Smith died in April – before he had a chance to use the benefits cash he had wrongly been denied (Image: Liverpool Echo)

Mr Field was seriously unimpressed with the lack of humanity and abundance of jargon in a response about the death of a man so clearly failed by the system.

He told the ECHO: “‘This letter heavily disguises the fact that we’re talking about a man who lost his life, not a package that got lost within the DWP.

“I’m coming back to cause a murder”

Council houses being built once again
“It sums up much of what’s wrong with the DWP, which is apparently very short on human sympathy.

“What kind of policy guidance is it that fails to recognise that somebody is seriously ill and dying?’

Stephen was only able to win back the benefits that were rightfully his

With many thanks to the: Liverpool Echo for the original story

Follow this link to find out more how the DWP and the Tory government are treating our disabled:

Legal costs rise to £5m in flood of appeals over PIP refusals in the North of Ireland

DUP MLA Carla Lockhart

The legal cost of reassessing applications for And Payments (PIPs) in Northern Ireland has soared to almost £5m, with thousands of appeal cases yet to be heard by a tribunal.

The Department for Communities (DfC) has confirmed that the cost of three tribunal panels has reached £4,907,294 since the controversial benefit payments were introduced in 2016.

The disclosure was made in response to a Freedom of Information request by DUP MLA Carla Lockhart.


The department also revealed that almost 5,600 appeal cases which were adjourned have been relisted for hearing – which means the bill is set to rise even higher.

Mrs Lockhart has called for a complete overhaul of the process in light of the “scandalous” cost.

“There needs to be a root-and-branch review of how these awards are determined,” she said.

“The exuberant cost is unjustifiable and scandalous.

“This money should be going to the most vulnerable in our society.”

Statistics show that 193,990 PIP applications have been made as of February this year, with 88% already processed.

But of the 171,750 cases dealt with, 32% were refused payments, resulting in a total of 48,880 appeals.

Over 9,000 decisions have so far been amended as a result of the mandatory reconsideration process which is still ongoing.

This accounts for around a fifth (19.4%) of appeals which have been processed to date.

Mrs Lockhart said she has heard many “horror stories” of people suffering from lifelong illnesses, including multiple sclerosis and Parkinson’s disease, who have been declined PIPs.

Some individuals who were awarded zero points have waited as long as eight months for their appeal to be heard.

“I also know a man with prostate cancer who suffers severe back problems – he has just launched an appeal after being awarded zero points despite his doctor saying he is not fit to work,” Mrs Lockhart said.

“One woman with COPD who was in receipt of high-rate Disability Living Allowance is also appealing after being awarded zero points.

“I am disgusted at how some people are being treated.”

The Upper Bann representative claimed that arguments about whether or not solicitors on the tribunal are qualified to properly interpret medical notes has held up hearings, which often run on for hours longer than scheduled.

“Many cases have been adjourned over a whole legal wrangle about whether legal experts are indemnified to read medical documents,” Mrs Lockhart added.

The MLA also claimed that GPs are becoming more reluctant to give notes to patients who are expected to provide the documents at the appeal hearing, giving the panel a chance to read them for the first time.

“I welcome a robust system to prevent abuse, but it must be client-focused,” she said.

“Just a few tweaks to this intrusive and intimidating system could reduce costs significantly.

“Medical notes are key and they are being scrutinised far too late in the process.”

The DfC did not respond with comment.

Last year Walter Rader, who was commissioned by the department to review its process, found that “a rigid one-size-fits-all” privatised assessment cannot respond to the needs of all claimants.

According to the DfC website, 67% of all claims have been awarded, with the average processing time taking 12 weeks.

It also states that 78% of DLA reassessments have been successfully approved, with 41% of all awards allocated to people whose main disability is psychiatric disorder.

With many thanks to the: Belfast Telegraph and Brett Campbell for the original story

Dad with 6 months to live ‘devastated’ after DWP ask him to reapply for benefits

RonStevenson, 69, who is almost completely paralysed, was warned his benefit payments could stop on July 29 if he did not reply to a letter from the Department of Work and Pensions

Ron Stevenson has a terminal illness – He also has a message for Amber Rudd

A terminally ill man with just six months to live was ‘devastated’ to be told he’d need to reapply for his benefits.

Ron Stevenson, 69, was diagnosed with motor neurone disease 10 years ago and relies on moderate weekly care payments to supplement his care.

But last month, Ron received a letter from the Department of Work and Pensions (DWP) calling for him to reapply for his benefits because he is up for reassessment.

He says the letter told him if he did not reply his payments would stop on July 29.

Former special needs teacher Ron is almost completely paralysed, leaving him reliant on carers and his wife Gill.

Those in his position can claim up to £150 a week in Personal Independence Payments to ease suffering and care.

Grandfather Ron, of Staplefield, West Sussex, but originally from Lancashire, called the call for reassessment “devastating”.

Ron received his diagnosis 10 years ago (Image: SWNS)

He said: “The letter said if you do not reply then on July 29 your payments will stop.

“Obviously I’m aware that this is something that can happen, but it was still a shock.

“People with motor neurone disease never get better – there is only one outcome and that is death.

“Anyone with a grain of sense would’ve realised anyone paralysed and life limited as I am cannot be anything other than eligible.”

Ron says the letter came as a shock (Image: SWNS)

After weeks of worry, Ron and Gill, 64, contacted the DWP by phone to set the record straight.

He said: “The following day I got news back saying that the DWP is looking at the case and I would receive a letter.

“I rang my GP for my DS1500 form – which is the form that states the patients will die within six months.”

Ron was contacted by the office of MP Nicholas Soames and reassured that after speaking with the DWP, his payment would continue.

Former special needs teacher Ron is almost completely paralysed, leaving him reliant on carers and his wife Gill (Image: SWNS)

He said: “This individual case does not cover all the others with the condition – not everyone has the support that I do.

“Some will look at the letter and think ‘oh my God’, they have lost their benefits, imagine the disconsolation.”

The DWP contacted Ron by letter on Wednesday, more than a month after his call, to confirm he will be getting his benefits for three more years – if he lives long enough.

When asked about this further reassessment, a DWP spokeswoman said: “This will be a letter saying has his condition changed.”

She was then reminded that Ron’s condition is terminal, to which she said “these are the rules we have to follow”.

Ron Stevenson and his wife Gill in a photo taken in 1974 (Image: SWNS)

According to the Motor Neurone Association, there are 5,000 people suffering with the degenerative condition in the UK.

The report also estimated the cost to a family of having to live with MND as £15,000 each year.

Father-of-two Ron said the “crazy” situation of reassessment for motor neurone sufferers must be addressed.

He said: “We were promised by the government that the reassessment for benefits would stop in 2016 – this has been broken.

“I’m working to raise awareness, we won’t stop fighting, despite the fact the disability is fatiguing.

“I have lost the use of my limbs, but I shall use my voice, while my friends can no longer.”

Ron pictured with his family 10 years ago – around the time of his first diagnosis (Image: SWNS)

Most motor neurone disease sufferers die within two to five years of diagnosis, and it is the condition that claimed the life of renowned physicist Stephen Hawking.

A DWP spokesperson added: “Our thoughts are with Mr Stevenson at this difficult time and we are sorry if our notification letter caused him distress.

“We fast track reviews to confirm support for people in his situation, which can be done by the medical professional on their behalf, and we continue to pay Mr Stevenson the higher rate of PIP without a break.”

With many thanks to the: Daily Mirror and Daniel Hammond for the original story

Universal credit regulations ruled unlawful by high court | Society | The Guardian